Auto Assign Agent
Auto Assign Agent is a feature used with the WhatsApp Business API Ai Zapy that automatically routes incoming chats to available support or sales agents—without manual intervention.
Feature of Whatsapp Auto Assign Agent
- New chats are instantly assigned to available agents based on rules or availability.
- Round-Robin Assignment is a method used in WhatsApp Business API platforms to distribute incoming chats evenly among all available agents.
- Ai Zapy automatically assigns customer chats to the most qualified agent, based on the topic or skill required.
- Automatic & Seamless refers to how certain tasks—like chat routing, replies, assignments, and follow-ups—happen without manual effort
- Works 24/7" means your WhatsApp Business system—powered by chatbots, automation, and the API can handle customer chats any time of day or night
