Auto Tag is a feature that:

Automatically applies labels (tags) to a contact or chat

Based on rules like user responses, entry points, or bot flows

Helps in organizing leads, tracking stages, segmenting users, and automating follow-ups

🟢 This is not a built-in WhatsApp feature — it works through WhatsApp Business API tools or platforms like Ai Zapy.

🧠 How Auto Tag Works (Example)
Example 1: Lead Source Tagging

If a user comes from a Facebook Ad, auto-tag them as:

Tag: Lead – Facebook

Example 2: Product Interest Tagging

If a user types:

“I’m interested in your graphic design service”

Auto-tag:

Tag: Service – Graphic Design

Example 3: Chatbot Flow Tagging

After filling out a WhatsApp form or flow:

Tag: Form – Completed, High Intent

🔧 Platforms That Support Auto Tagging
Platform Auto Tag Feature Type
Zapy AI ✅ Yes No-code AI CRM
Respond.io ✅ Yes Unified inbox
WATI ✅ Yes Chatbot + CRM
Twilio ⚠️ Manual/Custom Developer API
360Dialog ⚠️ API only API Provider
📌 Benefits of Using Auto Tags

🗂️ Organize chats automatically

🛒 Segment users by interest, source, or stage

🔁 Trigger automations based on tags (e.g., send follow-ups)

📈 Track lead journey without manual work

💬 Personalize responses (e.g., “Thanks for your interest in X!”)

💡 Example Tags You Can Use:
Trigger Auto Tag
First-time user New Lead
Booked a consultation Appointment – Booked
Asked about pricing Hot Lead
Clicked from Instagram Source – Instagram
Showed no interest Cold Lead
Completed payment Paid Customer
⚙️ How to Set It Up

No-code (Zapy, WATI, etc.):

Create chatbot flow or keyword triggers

Add “Apply Tag” step

Done — tag gets applied during chat

With API (Twilio, 360Dialog):

Use a backend system to watch for messages

Apply tags via webhook or CRM integration