WhatsApp Official API – Broadcast Messages, Automate, Engage, & Close Deals Faster

Refund Policy

1. Overview

This Refund Policy outlines the terms under which AiZapy provides refunds for its WhatsApp Official Business API services, onboarding, subscription plans, and related digital services.

By purchasing or activating any service from AiZapy, you agree to this Refund Policy in full.

2. Nature of Services

AiZapy Provides:

  • WhatsApp Official Business API access
  • Account onboarding & setup assistance
  • Access to AiZapy portal/panel
  • Automation and messaging tools
  • Technical integration support

All services provided are digital, intangible, and instantly delivered upon activation. Due to the nature of digital services, refunds are strictly limited as described below.

3. 7-Day Trial Period

AiZapy offers a 7-day trial period for new users to evaluate the portal features and dashboard functionality.

The trial allows users to review the platform interface and features.

No refund requests will be entertained after the trial period ends.

Once onboarding begins or API activation is initiated, the service is considered delivered.

The trial period is provided to ensure customers make an informed purchase decision before committing to a paid plan.

4. No Refund After Activation

Once any of the following occurs, the service is considered fully delivered and non-refundable:

  • WhatsApp API account activation
  • Facebook Business verification submission
  • Number registration with WhatsApp
  • WABA creation or configuration
  • Subscription plan activation
  • Portal access granted beyond trial
  • API usage (message sending, automation use, integration, etc.)

Since the service is digitally provisioned and Meta charges are incurred upon activation, refunds cannot be processed after activation under any circumstances.

5. No Refund for Meta-Related Issues

AiZapy is an independent service provider facilitating WhatsApp Official API access.

We are not responsible for:

  • Facebook account restrictions
  • Business Manager suspension
  • WhatsApp number bans
  • Meta policy violations
  • Meta compliance rejection
  • Quality rating drops
  • Template rejections
  • Any action taken by Meta Platforms Inc.

If your Facebook, Business Manager, or WhatsApp account is restricted, suspended, or blocked for any reason, you must directly contact:

  • Meta Business Support
  • WhatsApp Business Support
  • AiZapy does not control Meta’s internal policies, decisions, or enforcement actions.
  • No refund will be issued due to Meta account restrictions or policy violations.

6. Customer Responsibility

Customers are fully responsible for:

  • Complying with Meta and WhatsApp policies
  • Maintaining message quality and opt-in compliance
  • Ensuring lawful marketing practices
  • Maintaining Facebook Business Manager health

Refunds will not be granted due to:

  • Policy violations
  • Business mismanagement
  • Change of business decision
  • Lack of usage
  • Client dissatisfaction after service use
  • Account blocks due to spam or non-compliance

7. Digital Product Clause

AiZapy services are classified as digital products and digital infrastructure services.

As per standard digital service policies worldwide:

  • Digital services are non-returnable.
  • Once provisioned or consumed, they cannot be reversed.
  • Infrastructure costs are incurred immediately upon activation.
  • Therefore, all activated services are strictly non-refundable.

8. Exceptional Cases

Refunds may only be considered in the following rare case:

  • Duplicate payment due to technical error (must be reported within 48 hours).
  • Any such refund will be processed after internal verification.

9. Dispute & Chargeback Policy

Initiating a chargeback after service activation without valid grounds will be treated as:

  • Breach of agreement
  • Service misuse

AiZapy reserves the right to:

  • Suspend all services
  • Submit evidence to payment providers
  • Take legal action if necessary

10. Policy Updates

AiZapy reserves the right to update this Refund Policy at any time without prior notice.

The latest version will always be available on our website.

11. Contact Information

For billing-related concerns, contact:

Email: sales@aizapy.com

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