Share new chats evenly across online agents.
Auto agent assign
Route every chat to the right person
Auto-assign new chats by team, language, tag or round robin. Customers get a fast reply and agents share the load fairly.
- Free setup
- Live in about an hour
- Official Meta API
RKNew chat from Rohit K.“Need a 3BHK near Boring Road”Sales
Rule: Round robin across Sales team · skip agents who are away
PSPriya S.Online · 4 open chatsAssigned
AKAmit K.Online · 7 open chats
NBNeha B.Away
Replied in 38 secAvg first response
See it in action
Route every lead automatically
Rules decide who gets each chat: round robin, by team, by city or by language.
New leadFrom any source
Rule checkTeam, city, language
Auto assignSkips agents who are away
PriyaSales · Patna
AmitSales · Ranchi
NehaSupport
Features
Everything in Auto agent assign
Route every chat to the right person.
Send sales chats to sales and order questions to support.
Route by tags like city, language or product.
Skip agents who are away and use off-hours replies.
Move a chat if it isn't answered in time.
See open chats per agent at a glance.
How it works
Up and running in three steps
- 01Create teams
Group agents into sales, support or regions.
- 02Set rules
Choose round robin, tags or conditions.
- 03Let it run
New chats are assigned the second they arrive.
FAQ
Auto agent assign questions
Quick answers, or talk to our team on WhatsApp.
Which assignment methods are there?
Round robin, team rules, tag-based rules and manual assignment.
What if an agent is offline?
Offline agents are skipped and chats go to the next available person.
Can a chat be transferred?
Yes. Agents can transfer chats with notes to another agent or team.
Is it on every plan?
Yes, auto assign works on all plans with more than one agent.
Works better together
Explore more of AiZapy
Get started
Ready to grow on WhatsApp?
Book a free 30-minute demo. We build a sample flow around your leads and show your exact monthly cost.