Every agent works from one screen with live chat status.
Team inbox and CRM
One team inbox for every chat, lead and order
Your whole team replies from one WhatsApp number. Assign chats, add notes, track leads through your pipeline and never miss a message.
- Free setup
- Live in about an hour
- Official Meta API
RKRohit K.Booked a site visit ✅10:04HotPS
SMSana M.Where is my order #2041?10:01OrderAK
AJArjun J.Send the admission brochure9:52NewNB
MDMeera D.Payment done, thanks!9:40PaidPS
Priya S. added a note: call Rohit at 5 PM about the 3BHK
Chat assigned to PriyaRound robin · Sales
See it in action
How chats move through your team
Every chat lands in one inbox, gets assigned, and stays visible to the whole team.
WhatsApp chatsOne business number
Instagram DMsSame inbox
Facebook messagesSame inbox
Team inboxAssign · note · tag
SalesRound robin
SupportBy topic
Manager viewResponse times
Features
Everything in Team inbox and CRM
Every chat, lead and order in one place.
Assign chats to agents or teams, or let rules do it.
Profiles with attributes, tags, notes and order history.
Save common answers and send them with a shortcut.
See response times, open chats and agent performance.
Reply to customers from your phone when you're away.
How it works
Up and running in three steps
- 01Invite your team
Add agents and set roles for sales, support or managers.
- 02Set routing rules
Decide who gets which chats by team, tag or round robin.
- 03Reply and track
Answer chats, add notes and move leads through your pipeline.
FAQ
Team inbox and CRM questions
Quick answers, or talk to our team on WhatsApp.
How many agents can I add?
Pro includes 1 admin and 1 agent, and each extra agent is ₹400. On Premium, our sales team sets up as many agents as you need.
Can agents see each other's chats?
Admins see everything. You can limit agents to chats assigned to them.
Is there a mobile app?
Yes, agents can reply from their phone.
Can I export my contacts?
Yes. Export contacts and chat data anytime.
Works better together
Explore more of AiZapy
Get started
Ready to grow on WhatsApp?
Book a free 30-minute demo. We build a sample flow around your leads and show your exact monthly cost.